Returns & Exchanges
Due to the perishable nature of our artisanal breads and pastas, we do not accept physical returns, but we are committed to ensuring you are 100% satisfied with your Wildgrain experience. If your order arrives damaged or fails to meet our quality standards, please reach out to our team within 7 days of delivery for a replacement or refund.
Inspect Your Delivery
Check your package immediately upon arrival to ensure all items are present and remained frozen during transit.
Document Any Issues
Take clear photos of the shipping box and any damaged items to help our team process your request efficiently.
Contact Support
Email our Member Support team at hello@wildgrain.com with your order number and the photos of your delivery.
Resolution
Our team will review your case and issue a replacement shipment or a refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing